think organisation

The THINK Organisation Limited understands your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our clients and will only collect and use personal data in ways that are described here, and in a way which is consistent with our obligations and your rights under law.  

  1. Information About Us 

The THINK Organisation Limited.  

Registered in England and Wales Company No. 14475828 

Registered office: Meadowside, 21 Glastonbury Drive, Poynton, Cheshire, SK121EN, United Kingdom 

VAT Registration Number: GB 434506901 

We abide by the Code of ethics and practise of The British Psychological Society, the Association of Business Psychology, and the International Coaching Federation. 

Registration with the International Commission’s Office Reference ZB519770 

  1. What Does This Notice Cover? 

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 

  1. What is Personal Data? 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’. 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. 

The personal data that we use is set out in Part 5, below. 

  1. What Are Your Rights? 

Under the GDPR, you have the following rights, which we will always work to uphold: 

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11. 

  1. The right to access the personal data we hold about you. Part 10 will tell you how to do this. 

  1. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.  

  1. The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we have.  

  1. The right to restrict (i.e., prevent) the processing of your personal data. 

  1. The right to object to us using your personal data for a particular purpose or purposes. 

  1. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. 

  1. Rights relating to automated decision-making and profiling. We do not use your personal data in this way. Part 6 explains more about how we use your personal data, including automated decision-making and/or profiling. 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. 

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 

  1. What Personal Data Do We Collect? 

We may collect some or all of the following personal data (this may vary according to your relationship with us): 

  • Name; 

  • Date of birth; 

  • Gender; 

  • Ethnicity; 

  • Address; 

  • Email address; 

  • Telephone number; 

  • Employer/Business name; 

  • Job title; 

  • Profession; 

  • Payment information; 

  • Information about your preferences and interests; 

Your personal data is obtained from the following third party or parties with your permission: 

  • Associates of The THINK Organisation Ltd 

  • Clients of The THINK Organisation Ltd. 

  1. How Do We Use Your Personal Data? 

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes: 

  • Supplying our products and/or services to you. Your personal details are required for us to enter into a contract with you. 

  • Personalising and tailoring our products and/or services for you. 

  • Communicating with you. This may include responding to emails or calls from you. 

  • Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us by e-mail or telephone). 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by the following methods: email, telephone, text message and/or post, with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. 

  1. How Long Will We Keep Your Personal Data? 

We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept): 

  • A period of 6 Years as required by The British Psychological Society 

  1. How and Where Do We Store or Transfer Your Personal Data? 

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. 

The security of your personal data is essential to us, and to protect your data, we take several important measures, including the following: 

  • All data is kept in secure places, whether physical or electronic 

  • All date is disposed of in a confidential manner, whether physical or electronic 

  1. Do We Share Your Personal Data? 

We will not share any of your personal data with any third parties for any purposes, subject to one important exception. 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

We may sometimes contract with the following third parties to supply services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some, or all, of your personal data that we hold. 

  • Approved suppliers of The THINK Organisation Ltd. 

  • Approved associates of The THINK Organisation Ltd 

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8. 

  1. How Can You Access Your Personal Data? 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. 

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.  

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. 

  1. How Do I Contact You? 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Sarah Clarke: 

Email address: 

Telephone number: 07846 299957  

Postal Address: Meadowside, 21 Glastonbury Drive, Poynton, Cheshire, SK121EN 

  1. Changes to this Privacy Notice 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. 

Any changes will be made available on  


  1. Online Survey Privacy Statement 


At THINK we publish and manage online surveys, utilising a variety of software including Qualtrics and Microsoft E-Forms, both of which comply with GDPR, FERPA and BAA standards.  

At THINK we are committed to protecting your personal information and respecting your privacy,  

Please be aware that we take your concerns about privacy seriously and we make every reasonable effort to respect it. 

In our surveys personal information is defined as any details that will enable you to be identified, such as ID numbers, telephone numbers, address, email address etc. 

When designing and executing our research, it is our policy to take all necessary steps to ensure that personal information you provide is processed fairly and lawfully. 

Where possible we will use anonymised information, but at times this is not viable due to the nature of the survey.  

Only authorised staff who work for THINK have access to personal information and they are obliged to respect its confidentiality. We do not sell, rent or exchange any personal information supplied by you to any third party. Nor do we use any of the information you provide for direct marketing or other non-research activities. 

It is our policy to monitor our internal procedures regularly to ensure compliance with the relevant statutory requirements in all that we do, including the Data Protection Act 1998. THINK also adheres to the BPS Code of Ethics and ICF Code of Ethics.  

In obtaining your cooperation to participate in the survey, we undertake not to mislead you in any way about the nature of the research we are conducting, the way in which the data is collected and the use that will be made of the survey results. 

All of the information that you provide will be treated as confidential and will only be used for research purposes.  

Your comments will not be identified as belonging to you, instead they will be combined with those gathered from other survey participants, and will be analysed as part of a group.  

We do not use any of the information you provide for direct marketing or other non-research activities. 

If we ask you for personal information that enables you to be identifiede.g. your name, ID numbers, e-mail address or telephone number, we will clearly state why we are asking for it and for your permission to use it for that purpose. For example, it might be to inform you of the survey outputs, as the winner of a prize draw or to contact you for follow-up research. 

Your participation is voluntary. You are entitled to ask that part, or all, of the record of your involvement in the survey be deleted or destroyed. 

During online surveys a cookie automatically generated by the web server may be used on this site. This cookie contains no personal or identifying information and is destroyed once your browsing session is complete.  

The cookie is an integral part of the security of some surveys and as such is required. The Interactive Advertising Bureau (IAB) provides independent guidance for Internet users and online operators on the use of cookies at: 

If you have any questions about a THINK survey please email [email protected] 

If you feel that we are in breach of this privacy statement please contact us as we take your privacy very seriously. 


Updated 10th November 2023